Refund Policy for Odium Digital Express 

1. **Introduction**
– This refund policy outlines the conditions under which customers can return products or request refunds for services purchased from Odium Digital Express.

2. **Eligibility for Refunds**
– Customers are eligible for refunds under the following conditions:
– Products are defective or damaged upon delivery.
– Products do not match the description provided on the website.
– Services are not delivered as promised.

3. **Customer can request for the return within  5-7 days of purchase

4. **Procedure for Requesting a Refund**
– To request a refund, customers should:
– Contact our customer service at office@odiumdigitalexpress.com and customer care number  +91 9439113285
– Provide the order number and details of the issue.
– Include any relevant images or documents.

 5. **Return of Products**
– For physical products, customers must return the item in its original packaging and condition. Shipping costs for returns may be borne by the customer unless the product is defective.

 6. **Processing Refunds**
– Refunds will be processed within **10 business days** after receiving the returned product or the refund request for services.
– The refund will be issued to the original payment method.

 7. **Non-Refundable Items**
– Certain items are non-refundable, including:
– Digital products once downloaded.
– Customized products or services.

 8. **Legal Compliance**
– This policy complies with the Consumer Protection Act, 2019 of India, which mandates that consumers have the right to seek refunds under specific circumstances.

 9. **Amendments to the Policy**
– Odium Digital Express reserves the right to amend this refund policy at any time. Customers will be notified of significant changes.

10. **Contact Information**
– For questions or concerns about this policy, please contact us at:
– Email: office@odiumdigitalexpress.com 
– Phone: +91 9439113285