Odium Digital Express** must craft its **Shipping Policy** while adhering to applicable laws and regulations. Here’s a detailed description of a shipping policy in compliance with Indian law:

1. **Order Processing**
– **Processing Time:** Clearly define the time it takes to process and dispatch an order, typically 1-2 business days.
– **Order Cut-off Time:** Specify a cut-off time for same-day processing, if applicable.
– **Business Days:** Clarify that processing occurs on business days, excluding weekends and public holidays.

2. **Shipping Charges**
– **Free Shipping:** If you offer free shipping, specify the conditions, such as order value threshold.
– **Standard Shipping Rates:** Mention applicable shipping charges based on delivery location and order size/weight.
– **Additional Charges:** Notify customers of any extra fees for special delivery zones or oversized products.

3. **Delivery Timeline**
– **Estimated Delivery Time:** Provide an estimated delivery window based on the shipping method chosen (e.g., 2-5 business days for standard delivery, 1-2 days for express delivery).
– **Exceptions:** Highlight delays due to factors like natural disasters, strikes, or pandemics.
– **Serviceable Areas:** Specify if certain remote areas or regions are excluded from your delivery coverage.

4. **Tracking Information**

– **Tracking Availability:** Mention whether tracking is available and how customers can access it (via email/SMS).

– **Updates:** Commit to providing timely updates on the shipment status via electronic means.

5. **Shipping Methods**

– **Delivery Partners:** List the courier or logistics partners you use (e.g., India Post, Delhivery, Blue Dart).
– **Mode of Delivery:** Specify delivery methods such as standard ground shipping, express air shipping, or others.

6. **International Shipping**
– If you offer international shipping, clearly state:
– Shipping charges based on international zones.
– Delivery timelines, including customs clearance and duties.
– Compliance with foreign laws (export/import restrictions).

7. **Shipping Restrictions**
– **Non-Deliverable Areas:** Mention any areas where delivery is not possible.
– **Prohibited Products:** List products that cannot be shipped due to restrictions (e.g., hazardous items, perishable goods).
– **Volume/Weight Limits:** Specify limits on the weight or volume of packages.

8. **Address Accuracy**
– **Customer Responsibility:** Highlight that customers are responsible for providing accurate shipping information.
– **Reshipping:** Mention any additional charges for re-shipping in case of incorrect address details provided by the customer.

9. **Returns and Non-Delivery**
– **Return to Origin (RTO):** Outline the process for handling packages returned due to unsuccessful delivery attempts, incorrect addresses, or unavailability of recipients.
– **Reshipping Costs:** Explain whether customers will be charged for re-shipping returned orders.
– **Refund for Non-Delivery:** State whether and under what conditions refunds will be offered for non-deliverable orders.

10. **Loss, Damage, or Theft**
– **Liability for Loss/Damage:** Define your liability in case of loss or damage during transit. State that liability usually passes to the customer once the order is shipped, but you may assist in claims with the carrier.
– **Insurance:** Offer shipping insurance as an option if available and detail the process for customers to file claims.

11. **Customs and Duties (For International Orders)**
– Specify that international customers are responsible for any customs duties, taxes, or other charges that may apply at the destination country.

12. **Compliance with Indian Law**
– **Consumer Protection (E-Commerce) Rules, 2020:** Ensure that the shipping policy aligns with the rules under this law, especially in terms of transparency, timeliness, and accountability in deliveries.
– **Information Technology Act, 2000:** Ensure that the handling of customer data for shipping (addresses, phone numbers) complies with privacy standards under this act.
– **Contract Law:** Mention that the shipping policy forms part of the contract between the customer and the e-commerce platform, enforceable under the Indian Contract Act, 1872.

13. **Dispute Resolution**
– **Legal Jurisdiction the Odisha jurisdiction under which any disputes related to shipping will be resolution.
– **Arbitration/Consumer Forum:** Offer options for dispute resolution, such as mediation, arbitration, or recourse to the Consumer Protection Forum.

14. **Contact Information**
– Provide customer service contact details; Email- office@diumdigitalexpress.comor care +91 9439113285 whatsapp for inquiries or complaints about shipping.

By ensuring that your shipping policy complies with Indian law and clearly outlines terms and conditions, you not only fulfill legal obligations but also build trust and transparency with customers.